Missing & Damaged

  • Who is responsible for the cost of repairs/ replacement? 

    We understand these things happen and when they do we work with our schools to reach a viable solution. In the end, sometimes we must put the burden on the family depending on the type of damage incurred. 

    We ask that parents cover these costs based on the following schema below:

    Parental financial responsibility for damaged/lost Chromebooks and parts:

    • If a student has a Chromebook with a broken screen, keyboard, or another fixable part, the family will be charged a fixed fee of $25.00 for the first repair.
    • Second and subsequent damage to the Chromebook will be the cost of the replacement part (example: current cost of a screen is $62.50 and keyboard would be $30.74).
    • For lost or broken chargers the replacement cost is $25.00.
    • If a Chromebook needs to be replaced because it was lost or damaged beyond repair, the cost to replace it is $250.00.

    Fortunately, because we have a highly skilled team in the Technology Department, we are able to provide a significant amount of repair support on site, so we can keep our costs low and reasonable.

    What if the Chromebook is lost or stolen? 

    Please see your building principal if a Chromebook is lost or stolen.

    In the EWSD, we find that these are the top 5 most common reasons that damages occur and Chromebooks are brought to the Helpdesk: 

    • Dropping‌ ‌the‌ ‌device‌ ‌on‌ ‌the‌ ‌ground/floor‌ ‌
    • Scratching or taking apart the Chromebook
    • Liquids‌ ‌such‌ ‌as‌ ‌spills or ‌cleaning‌ ‌fluids‌ 
    • Dropping something on the Chromebook
    • Something hit the screen

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