Home Care of Your Chromebook

  • For help with damage, accidents, concerns or changes in performance, contact the EWSD Help Desk at 857-7777 or helpdesk@ewsd.org

    Use these tips to avoid damage and long-term wear that will cause problems later. Prevention is the greatest tool we have for dealing with the damage to devices. Please review these steps as students and caregivers.

    Related: Solve Your Home WiFi Issues

  • Use, Carrying and Transport 

    • Sign into chromebooks using your EWSD email and password. If you need assistance with this, contact Helpdesk.

    • Check with your teachers about where and how to locate class content. 

    • It’s helpful to bookmark your teacher’s web page, Google Classroom, or apps/pages you use frequently. To do this, click  the star image in the right-side of the URL when you are on the recommended page from your teacher.   

    • Open the chromebook from the center, not one corner. It prevents damage and screen separation over time.

    • Tap keys gently - they are sensitive and need to be used with care. 

    • Use only backpacks with soft padded areas that are designed for laptops, or a carrying case. Don’t wedge in a bag with heavy books.

    • Never throw or toss a bag that has a chromebook in it.

    • Keep charging cables away from walkways/people walking by.  A snag will risk pulling the chromebook to the floor and potential damage.

    • Do not use or leave EWSD chromebooks in any outdoor spaces, including vehicles. Temperature changes can create problems with their functionality and dust or pollen can make keys and trackpads sticky.

    • Unlike a laptop - it’s tough to use chromebooks on your lap! If working on a floor and you need to step away, make the laptop visible by “tenting” it like this: 


      Tented laptop










    • Carry the chromebook near the hinged end (not the opening end) if you need to carry it while open.  Follow your school’s protocol if you have one, on how to carry chromebooks.

    Accidents and Cleanup

    • Keep liquids away from chromebooks and avoid eating and drinking while using your chromebook. Even small snacks can cause big damage.

    • If a spill occurs - shut down immediately (press and hold the power button), remove power cable by unplugging at the wall, and tent the chromebook upside-down (see above) to keep liquid from settling onto the motherboard.  Allow it to dry completely before turning on.

    • LCD screens are fragile - Don’t touch or press on the screens, and avoid “squeezing” the chromebook by piling anything on top of it or stepping on it (ie. leaving it on the floor closed!)  

    • Never fold anything (even paper) into the chromebook, as that will cause damage to the hinges and screen. 

    Cleaning a screen:

    Use dishwashing soap diluted with water (5 parts water:1 soap) on a rag or cloth towel (microfiber is best).  Distilled water and vinegar also works well. Avoid spraying liquids on computer parts.  Getting liquid inside electronics, even screens can be a recipe for damage.

      • Never use rubbing alcohol, ammonia, or window cleaner to clean LCD screens. 

    See this guide: How to Clean a Laptop Screen with Household Products (WikiHow - opens in a new page.)  


    Cleaning trackpad and keys: 

    Consider cleaning your chromebook at least weekly or preferrably after each use, especially during Covid-19 or other virus concerns.

      • Make a solution of dishwashing soap with water (5 parts water:1 soap)
      • Dampen one clean cloth (microfiber preferred if available) and use to wipe down surfaces
      • Dry using a dry and clean towel
      • Between keys use a cotton swab dipped in rubbing alcohol

    See this guide: How to Clean a Laptop Keyboard (WikiHow - opens in a new page.)


    Charging and Cables

    • Take care of the cords, please.  Stretching power cords causes tripping, smashing, and damage to the charging cables and device’s ports. 

    • Avoid wiggling either USB or power cables back and forth unplugging. Unplug gently to avoid damage to the ports.

    If something goes wrong, please contact us right away - we want to have a working device for all students who need them. Feel free to contact us always and we will work with you to solve any issue. 

    Thank you for your care of these devices!